Terms & Conditions

1Promo period

1. The four 11.11 codes (1111FIESTA, 1111BOGO, 1111FRENZY and 1111OATSIDE) are valid on November 11, 2026 only, from 12:00 AM to 11:59 PM Philippine time.
2. The Café Wallet top-up bonus is valid on November 10, 2026 only, from 12:00 AM to 11:59 PM Philippine time.
3. A code works on orders placed on November 11 (Philippine time): online while ordering is open or for an advance-order time slot, and at the counter during store hours. Our usual hours are 9:00 AM to 9:00 PM. Orders placed on any other date can't use the codes.

2Who can join

1. The 11.11 codes are for customers with a registered Back Alley Café account. Creating an account is free.
2. The codes work on online orders at order.thebackalleycafe.com (signed in to your account) and on orders at our counter when you give your customer code. Walk-in orders without a customer code can't use the codes.
3. Your customer code is the 4-character code shown on your account page.
4. One account per person. Orders made through duplicate or shared accounts to get extra uses of a code may be cancelled.

3How to use a code

1. Online: add your items to the cart, go to checkout, and enter the code in the voucher field before placing your order.
2. At the counter: give the cashier your customer code and tell them which 11.11 code you'd like to use before paying.
3. One code per order. Codes can't be combined with each other or with any other voucher on the same order.
4. Each code can be used once per account, online and at the counter combined. You may use different 11.11 codes on separate orders on the same day — for example, 1111FIESTA at the counter and 1111FRENZY online.
5. Codes can't be combined with the Senior Citizen or PWD discount at the counter. The discount that gives you the bigger saving can be applied.
6. Online, when you place your order, the code is held for you for up to 30 minutes while you complete payment. If payment isn't completed, the hold ends and the code becomes available to use again.
7. A code counts as used once your payment is confirmed. A used code can't be restored, even if you later change or cancel the order.
8. Codes are not case-sensitive, but must be typed exactly as shown, with no spaces.

41111FIESTA — Buy 1, Get 1 Iced Shaken Espressos

1. Order two or more medium-size Iced Shaken Espresso drinks and one of them is free.
2. Every drink with "Iced Shaken Espresso" in its name on our menu qualifies, in medium size only. Large drinks don't count towards the offer.
3. One free drink per order. If you order more than two, the free drink is the lower-priced of your two highest-priced qualifying drinks.
4. The free drink is free including any milk change or add-ons on it.
5. Any payment method can be used, online or at the counter.

51111BOGO — Buy 1, Get 1 Classic Drinks

1. Order two or more medium-size drinks from our Classic Drinks menu and one of them is free.
2. Only drinks listed under Classic Drinks qualify, in medium size only. Hot drinks, large drinks and drinks from other sections (Signature Series, Matcha Series and Featured Products) don't count towards the offer.
3. One free drink per order. If you order more than two, the free drink is the lower-priced of your two highest-priced qualifying drinks.
4. The free drink is free including any milk change or add-ons on it.
5. Any payment method can be used, online or at the counter.

61111FRENZY — 11% off your order

1. Get 11% off every item in your order — drinks and food, including milk changes and add-ons.
2. The discount doesn't apply to the delivery fee or to payment service fees (such as the PayPal service charge).
3. Valid on online orders and counter orders (with your customer code).
4. Any payment method can be used — online or at the counter — including your Café Wallet balance for part of the order or all of it.

71111OATSIDE — Free OATSIDE Oat Milk 250ml

1. Choose Oat Milk as the milk for at least one drink in your order, then apply 1111OATSIDE to get one free OATSIDE Oat Milk 250ml.
2. One free bottle per order, and the code can be used once per account.
3. The usual Oat Milk upgrade charge on your drink still applies.
4. Redemptions are limited and shared between online and counter orders, given on a first-come, first-served basis. Once all redemptions are taken, the code will show "Sorry, 1111OATSIDE has been depleted." and can no longer be used.
5. The free bottle is released with your order and can't be exchanged for cash, another product or a different size.
6. Any payment method can be used, online or at the counter.

8November 10 Café Wallet top-up bonus

1. Top up your Café Wallet with ₱300 or more in a single top-up on November 10, 2026, and we'll add 10% of that top-up to your wallet as a bonus.
2. Only in-store top-ups (at our counter) and PayPal top-ups qualify. Gift card redemptions don't earn the bonus.
3. The bonus is worked out on each qualifying top-up separately. Smaller top-ups can't be added together to reach ₱300.
4. The bonus is credited automatically, right after the top-up, and shows in your wallet history as "11.11 early top-up bonus".
5. For PayPal top-ups, the 10% is based on the amount added to your wallet, not on the PayPal service charge.
6. A Café Wallet can hold up to ₱30,000. If a bonus would take your balance over that limit, you'll receive only the part that fits.
7. If a top-up is reversed or refunded, its bonus is removed as well. If part of the bonus has already been spent, the top-up can't be reversed.
8. Bonus credit can be spent like any wallet balance, online or at the counter, including on November 11 orders with 1111FRENZY. It can't be withdrawn or exchanged for cash.

9General terms

1. Orders that use an 11.11 code don't earn loyalty stamps.
2. All offers are subject to stock. If an item is sold out or unavailable, it can't be ordered with a code.
3. Codes and bonus credit have no cash value, can't be exchanged for cash, and can't be transferred to another account.
4. Prices and discounts are in Philippine pesos (₱). The final amount, with the discount applied, is shown at checkout before you pay.
5. Standard ordering rules still apply, including ordering hours, delivery areas and delivery fees, and payment service fees.
6. The Back Alley Café may cancel orders and withdraw a discount where a code has been misused, including through duplicate accounts, tampering with the website, or orders placed outside the promo period. Any amount paid for a cancelled order will be refunded.
7. If a technical problem stops a code from working, please contact us on the same day so we can help.
8. We may update these terms to correct errors or respond to circumstances outside our control. Any change will be posted on this page.
9. Your use of our website and your personal information are also covered by our Data Privacy Notice.

Questions?

Call or text 0917 875 5233, email hello@thebackalleycafe.com, or message us on Facebook at @backalley.leyte.