Do I need to sign up for the membership?
No. If you have a Back Alley account, you're already a member. Your tier is worked out
from your order history automatically.
Do my orders before 15 November count?
Yes. Everything you spend from today counts toward reaching your tier on launch day.
Your first yearly review comes no earlier than 15 November 2027.
Do purchases at the counter count?
Counter purchases paid from your Café Wallet count, because they're linked to your
account. Cash or card payments at the counter aren't linked to anyone, so they can't be
counted — paying from your wallet is the way to make every cup count.
Can my tier go down?
Yes — tiers are reviewed once a year. Typica Gold returns to Green Bean after a full year
without an order. Arabica Elite returns to Typica Gold if less than ₱10,000.01 was spent in
the member year. Espresso Reserve stays with ₱50,000 or more, becomes Arabica Elite with
₱10,000.01 – ₱49,999.99, or Typica Gold with ₱10,000 or less.
If my tier goes down, how do I climb back?
Exactly as you did the first time. From your review day, everything you spend counts
toward the next tier again, and you move up the moment you reach it.
When is my review?
One year after the day you reached your tier, or after your last review. For Typica Gold,
it's a year after your most recent order. You'll see the date on your account.
What happens to my stamps and vouchers?
Nothing you have changes. Stamps, free drinks, birthday double stamps and vouchers carry on
exactly as they do today — your membership adds to them.
When do my monthly vouchers arrive?
On launch day, 15 November, and then shortly after midnight on the 1st of every month. You get the
vouchers for the tier you hold at that moment — move up mid-month and your new tier's vouchers
arrive on the next 1st. Each voucher lasts 30 days, and you'll find them in My Account and at checkout.
How do the monthly double stamps work?
Your first drinks each month earn two stamps instead of one: 1 drink for Typica Gold, 2 for Arabica Elite,
5 for Espresso Reserve. They don't stack with birthday or launch-day double stamps — you get whichever is
best. Orders that use a voucher don't earn stamps, so those drinks don't count toward the five.
Can I use more than one voucher on an order?
One voucher per order, as always. Pick the one that saves you most — the checkout shows the discount before you pay.